So, 'bout a decade ago, I bought a Dell for my home system. State of the art at the time, nice machine - still a commodity mind you, but nice. I took advantage of the payments plan at the time cause it was something like no interest for some period of time - I thought I'd just pay it off after the trial period ended.
Anyway, I get the machine, and set it up - everything's great. I wait for some monthly bill to arrive; never comes - I get busy and forget about it. About 2 months later, I start getting collection calls from Dell. And I mean they're nasty. Real pricks. I explain that I'd have been happy to send them payments if they had just sent me a statement - you know, like every other company in the world operates.
Dell had the gall to tell me that even though they were wrong for not sending me statements (never figured out what happened) it was my responsibility to determine where to send payment, and how much to send!
Long story short - I sent 'em a check for the whole amount and vowed to ever purchase anything from Dell again. I'm happy to say that I've kept that vow for the last 10 years. I've held several management positions, up to VP, with purchasing authority and I've never once, in all these years, bought Dell either personally or (better still) professionally.
When I read something like this, it just confirms what I found out years back - Dell was a garbage company that had poor controls, and the worst customer-service I'd ever seen.
Since this will also get posted to my blog, I hope they see this. It's a post that was long overdue.
Tuesday, June 29, 2010
Dell Computer Sucks
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